Lawyer Feedback Programs
Debevoise launches new feedback program for associates we ve really focused on coaching not grading said nicole mesard chair of debevoise plimpton s hiring committee who helped.
Lawyer feedback programs. Since 2002 acritas has been commissioned by many law firms in the us and globally to conduct client feedback programs. Feedback appreciating others points of view and. Whether you desire a robust structured program for client engagement or simply create a survey to measure results there are three things to consider when implementing your own program.
Setting direction developing a vision planning for change and taking informed risks. Without your clients you don t have a firm and yet according to the findings of the recent canadian lawyer corporate counsel survey most clients 80 4 of those who responded aren t being asked for feedback from their main law firm in a structured and meaningful way. The lawyer leader 360 task cycle.
So let s agree that every firm needs to implement some form of a client feedback program. Beginning this month debevoise plimpton is implementing a new feedback scheme across its u s. Launched earlier this month in cleary gottlieb steen hamilton s new york office clearyloop allows its associates to use an app to request informal feedback sessions with its senior lawyers.
Implementation emphasizing team member development and effective compelling communication. Acritas has completed over 1 000 client feedback reviews in the past two years and can attest that the majority of feedback clients provide is positive. Employees given effective feedback accept the feedback as helpful and in their best interest and change their behavior in response to the feedback.
They can be introduced and conducted at the firm practice group and or individual attorney level and methodologies can be blended together so that. By lawyer and executive business coach irene leonard reprinted with the permission of the association of legal administrators puget sound chapter february 2008. I think it s safe to say that every firm needs some form of a client feedback program how your particular program will look depends on your firm s goals size resources and budget.
We ll discuss some of them later in the article. Despite an increase in engagement with client feedback programs over the last 15 years law firms and their clients have a way to go before realizing the maximum benefits such programs can. Client feedback programs can be implemented in a wide variety of ways from a casual laid back approach to a very in depth formal methodology.
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